BalancedComp
Responsible for leading and managing the institution’s virtual banking operations, ensuring high-quality service delivery through digital and remote service channels. This role oversees staff who provide customer or member support through online banking platforms, video banking, chat, email, and telephone services. Ensures the virtual branch operates with the same service standards, operational controls, and regulatory compliance as a traditional branch while delivering an efficient and seamless digital banking experience.
Updated: 3.12.26