Responsible for overseeing activity and performance at a call center. They are responsible for day-to-day supervision and coaching of the team. These professionals organize, manage, and monitor call center employees to ensure they meet daily, weekly, and monthly quotas. In addition to handling escalated calls, they also make sure that employees are providing excellent customer care, making their set amount of calls each day, and promoting the growth of the organization. Assists Call Center Manager and performs duties of a manager in their absence.

Updated: 3.20.24