BalancedComp
Responsible for overseeing and coordinating the daily operations of the IT service desk, ensuring high levels of employee satisfaction and timely resolution of technical issues. This includes: incident, problem, and configuration management and reporting, adherence to Service Level Agreements (SLA’s), interfaces with management across all levels, sets outstanding employee service expectations, timely communication, root-cause analysis, performance and process improvement and frequent statistical performance monitoring and reporting.
Updated: 3.7.24